Do we have to replace everything on day one?
No. Start with the apps that hurt most, such as the lift checks or the ski school, and add others as you're ready. Each mountain chooses its own set, and an app you don't use stays out of the menu.
How does the free trial work?
Ask for a trial and we set up your mountain, usually within a business day. Everything is on for 14 days. Choose a plan and a way to pay any time before the trial ends; paying early does not shorten it.
How do we pay?
By card, by US bank account (ACH), or by invoice with 30 days to pay. Monthly or yearly, and yearly is 15% less. The owner changes the plan, the card or the bank account from the Billing page, and receipts are there too.
What if a payment fails?
Everything keeps working for 14 more days, with a note at the top of every page. After that DAY/OS becomes read only until it is paid: you can still see and export everything, and patrol, the time clock and the team Inbox keep working.
Can you bring over our customers and products?
Yes. We import your customer list and products, set up your staff, and train your crew before opening day.
What do we need to run it?
A web browser and an internet connection. Counter computers, phones and tablets all work, and there's nothing to install. If a patrol phone loses signal, bedside entries are kept on the phone and sent when the signal returns.
Can guests sign the waiver before they arrive?
Yes. They sign on their phone at home, on a counter tablet, or from an emailed link. The drawn signature, the time and the exact wording are kept, a parent signs for children, and Sell, Rentals, Ski school and the Gate all show whether a guest has a waiver that counts.
We are a volunteer patrol. Does that work?
Yes. Volunteers sign in on duty without a time clock, their days count toward your season minimum, and they can ask for cover when they can't make a shift. Your patrol director sets what each access level can do.
How do guests pay online?
The online shop, lesson payments and patrol giving run through Stripe. Card processing fees pass through at Stripe's cost.
Who owns our data?
You do. Customers, sales, payments, refunds and incident reports download as spreadsheets whenever you want them, and turning an app off never deletes its records.
